Responsible Gaming at pipvip

1. Age Restriction Policy

At the point of registration, every user is required to declare that they are at least 18 years of age. Before any withdrawal is processed, pipvip requires the submission of a valid government-issued photo ID — such as a National Identity Card (NID) or passport — confirming the player's date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended pending verification.

If you are a parent or guardian and are concerned that a minor in your household may have accessed pipvip, please contact us immediately at [email protected]. We will work with you to close the account, reverse any transactions where possible, and prevent future access.

2. Recognising Problem Gambling

Gambling is intended to be an entertaining pastime, not a source of income or a way to escape from everyday pressures. For the overwhelming majority of players, it remains exactly that. However, for some individuals, gambling can develop into a behavioural pattern that becomes difficult to control and causes harm to their finances, relationships, and mental health.

Problem gambling does not always look the same in every person. It can develop gradually over time and may not be immediately obvious — even to the person experiencing it. pipvip wants every player to be able to recognise the warning signs early so that they can take action before the situation becomes serious.

Common indicators that gambling may be becoming a problem include:

• Spending more money on gambling than you can comfortably afford to lose.
• Gambling to recover losses ("chasing losses") rather than for entertainment.
• Feeling restless, irritable, or anxious when not gambling.
• Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
• Neglecting work, studies, family responsibilities, or personal health because of gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Repeated unsuccessful attempts to reduce or stop gambling despite wanting to do so.
• Using gambling as a way to cope with stress, anxiety, depression, or other emotional difficulties.
• Feeling a loss of control over how much time or money is spent gambling.

If any of the above apply to you or to someone you care about, it is important to seek help promptly. Early intervention is significantly more effective than waiting until the problems become severe. pipvip's responsible gaming tools and support team are ready to assist you immediately.

3. Self-Assessment Checklist

Use the checklist below as a private, honest self-assessment of your current relationship with gambling. There are no right or wrong answers — the purpose is to help you reflect on your habits and identify whether any areas of concern exist.

If you answered "yes" to two or more of the above questions, we strongly encourage you to use one or more of pipvip's responsible gaming tools — or to contact our support team — before continuing to use the platform. There is no penalty for taking a break; we will always be here when you are ready to return.

4. Responsible Gaming Tools

pipvip provides a comprehensive suite of player protection tools that can be activated at any time. These tools are designed to give you meaningful control over your gaming activity and to act as a safety net during periods when self-regulation becomes more difficult.

To activate any of the above tools, log in to your pipvip account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly at [email protected]. All tools are activated instantly upon request — no waiting period applies when you are restricting your account.

5. Self-Exclusion

Self-exclusion is the most comprehensive player protection tool available on pipvip. It is intended for players who feel they have lost control of their gambling or who simply want to remove access to the platform entirely for a significant period. Self-exclusion is taken seriously by pipvip and is enforced with no exceptions.

How to Request Self-Exclusion: You can request self-exclusion at any time by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". State your registered account username and the exclusion duration you require. Our team will process the request and confirm activation within 24 hours. During processing, we strongly advise you not to place further bets.

Available Exclusion Durations:

• 6 months — suitable for players who need a medium-term break to reassess their habits.
• 1 year — recommended for players experiencing moderate signs of problem gambling.
• 3 years — appropriate for players who have experienced significant financial or personal harm from gambling.
• Permanent exclusion — for players who wish to stop gambling indefinitely with no possibility of reinstatement.

What Happens During Self-Exclusion: Once self-exclusion is active, your account is locked and you will not be able to log in, deposit, place bets, or access any gaming content on pipvip. All marketing and promotional communications from pipvip will be suspended. Any account balance at the time of exclusion will be made available for withdrawal — contact [email protected] to request the return of your funds.

Reactivation After Self-Exclusion: At the end of a fixed-term self-exclusion period (6 months, 1 year, or 3 years), your account will not automatically reactivate. You must submit a written reactivation request to [email protected]. pipvip will apply a mandatory reflection period of at least 7 days before processing any reactivation request. Permanent self-exclusion cannot be reversed under any circumstances.

6. Deposit & Spending Limits

Deposit limits are one of the most practical and effective tools for maintaining control over gambling expenditure. pipvip allows every registered player to set personalised deposit limits denominated in BDT (Bangladeshi Taka, ৳) on a daily, weekly, or monthly basis.

How Deposit Limits Work: Once a deposit limit is set, pipvip's system will reject any deposit attempt — via bKash, Nagad, Rocket, Upay, or bank transfer — that would cause your total deposits within the limit period to exceed your chosen threshold. The system tracks deposits across all payment methods, so there is no way to bypass a limit by switching between bKash and bank transfer, for example.

Setting a Deposit Limit: Navigate to the Responsible Gaming section of your account settings after logging in. You will find options to set a daily, weekly, and monthly deposit cap. All three can be set independently — for example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳25,000. The most restrictive limit applicable at any given time will always take precedence.

Reducing a Limit: Any reduction to a deposit limit takes effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies from that moment forward.

Increasing a Limit: Requests to increase a deposit limit are subject to a mandatory 7-day review period. The higher limit will not become active until 7 days after the request is submitted. You may cancel an increase request during this review window with no penalty.

7. Time-Out & Cooling-Off

A time-out — sometimes called a cooling-off period — is a short-term account restriction that blocks all gaming and betting activity for a defined period. It is ideal for players who feel they need a temporary break without committing to the longer durations of formal self-exclusion.

Available Time-Out Durations: pipvip offers the following cooling-off periods:

• 24 hours — a brief pause when you feel an urge to play impulsively.
• 7 days — a one-week break to regain perspective.
• 30 days — a month-long cooling-off period for a more substantial reset.

How to Activate a Time-Out: Time-outs can be requested through your account settings or by contacting [email protected]. Once a time-out is activated, it cannot be reversed or shortened. You will need to wait until the full period has elapsed before you can log in and play again.

What Happens During a Time-Out: Your pipvip account is temporarily locked. You cannot log in, deposit, place bets, or participate in any game or promotion. All promotional communications are paused for the duration of the time-out. Your account balance is preserved and will be accessible when the time-out expires.

Session Time Limits vs. Time-Outs: Session time limits (described in the tools section above) operate on a per-session basis and reset each time you start a new session. A time-out, by contrast, applies at the account level and prevents any new session from starting during the restriction period. Both tools complement each other and can be used simultaneously for stronger protection.

Reality Check Reminders: For players who prefer softer nudges rather than hard restrictions, pipvip's reality check feature sends on-screen notifications at regular intervals during active play. These reminders display your session duration and total wagers placed, helping you maintain awareness without interrupting the session unless you choose to stop.

8. Getting Help & Support

If you are concerned about your own gambling habits, or if you are worried about someone close to you, please do not hesitate to reach out. Asking for help is the most important step you can take, and pipvip's support team is here to assist you in a completely confidential and non-judgemental way.

Our support team can help you with any of the following:

• Activating deposit limits, session time limits, or reality check reminders on your account.
• Initiating a cooling-off period or time-out at your request.
• Processing a formal self-exclusion request for 6 months, 1 year, 3 years, or permanently.
• Withdrawing your remaining account balance if you are closing your account or entering self-exclusion.
• Providing information about external problem gambling support resources available in Bangladesh.
• Addressing concerns raised by a family member or friend on behalf of a player they are worried about.

pipvip also encourages players to speak openly with trusted friends or family members about any concerns. Talking about gambling problems with people you trust can be an important first step toward positive change. You are not alone, and help is available.